ABOUT
Ethical. Disciplined. Motivated.
Capable, trustworthy and resourceful as a leader, I inspire my teams to excel by capitalizing on individual strengths and applying focused coaching to address weak points; I always choose to see people at their highest potential.
I am passionate about engaging continuous process improvement to increase efficiency, boost morale, eliminate waste and maximize profits.
My strong communication and organizational skills lead to successful outcomes when working with customers, and when presenting critical information to leadership.
I am a U.S. Army Combat Veteran, recognized for exceptional performance throughout my career, and a recipient of the Meritorious Service Medal.
MY EXPERIENCE
Roles & Responsibilities
AUDI BRAND SPECIALIST | AUDI FLATIRONS
Present
Together, Holman Automotive and Audi deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.
Demonstrate and explain vehicle features, performance, technology, and benefits to all clients.
Perform all steps of the sales process according to Audi Flatirons and Holman requirements.
Build strong rapport with clients to develop repeat and referral business.
Successful at overcoming objections and closing sales.
Develop concrete action plans daily to achieve contact and sales objectives.
Responds to all leads by phone, email, and text in ten minutes or less.
FINANCE MANAGER | BMW OF KANSAS CITY SOUTH
2020
As an experienced Finance Manager and Sales Advisor, I'm skilled at assisting clients with their funding needs, recommending ways to protect their vehicle, and following up regularly to provide a premium experience.
Skilled at managing and coaching individuals to success.
Maximize profitability through EMI, premium customer care, deal structuring, and menu customization.
Worked with lenders and financial institutions to assist customers with funding.
Effective at presenting extended service contracts and other owner protection programs including Maintenance, GAP, PDR, Tire & Wheel, Car Care, Lease Protection.
Protecting the dealership through strict adherence to laws and regulations.
Conducted business development through networking activities.
DIRECTOR OF BUSINESS SERVICES | UNIVERSITY OF COLORADO
September 2018 - October 2019
As Director of Business Services at the University of Colorado, I oversaw finance & operations and managed resources for the Academic Advising and Student Success units. In addition, I served internal and external customers as the Dean's representative.
Planned budgets, analyzed trends and monitored all daily expenditures for approximately $4 million in funding.
Provided fiduciary oversight for all accounting, purchasing and payroll functions to comply with policies, procedures and regulations.
Independently analyzed budgets and business operations for fiscal efficacy. Saved $90,000 by revising unit professional development policy.
Created reports and forecasts with charts, statistical analyses and spreadsheets to inform leadership and monitor resources for ongoing and future operations.
Provided exceptional customer service to parents and students in escalated situations, on behalf of the Dean.
Supervised and coached three professional full-time staff.
Technical Experience: MS Project, MS Power BI, Cognos, Concur, Marketplace, HCM, PeopleSoft Finance, SIS-CRM, Excel, MS Office Suite/365, Tableau.
LEAD ACCOUNTING TECHNICIAN | UNIVERSITY OF COLORADO
August 2012 - September 2018
As the Lead Accounting Tech, I performed accounting duties for five departments at the University of Colorado to ensure compliance with state and university policies and procedures.
Performed monthly GL journal entries; researched and resolved problems.
Selected as Project Manager for Document Management Initiative.
Provided technical, financial, grant management assistance and HR support to departments.
Developed instructional videos for staff time reporting; this project was selected as a winner of the CU Shared Practices Award.
INTELLIGENCE COLLECTION SUPERVISOR, INTEL ANALYST, LANGUAGE PROGRAM MANAGER | UNITED STATES ARMY
December 2003 - February 2007
As an active-duty, US Army Non-Commissioned Officer, I oversaw specific aspects of tactical human intelligence collection while deployed in a combat zone. I evaluated intelligence reports looking for trends and presented conclusions and recommendations to leadership.
Managed HUMINT operations for 4th Infantry Division.
Led 8 soldiers, 17 civilians, 7 interpreters. Selected as Command Language Program Manager.
Trained and mentored a team which produced over 3,500 quality intelligence reports in one year.
Ensured rapid transfer of information from collectors, to analysts, to targeting.
Knowledge and understanding of applicable regulations.
Implemented measures to ensure safety of all military personnel.
Collaborated with Fusion Cell to merge HUMINT with SIGINT and other intelligence sources to provide comprehensive, actionable targeting data.
Maintained official records and reports for internal and external audits.
EDUCATION
January 2020 - February 2020
AUTOMOTIVE FINANCE MANAGEMENT, DIPLOMA
Automotive Dealership Institute, Scottsdale, AZ
2016 - 2019
MASTER OF SCIENCE, MANAGEMENT, ORGANIZATION LEADERSHIP, PROJECT LEADERSHIP & MANAGEMENT (MSOL/PM)
Anderson College of Business,
Regis University, Denver, CO
Graduate Honors
2002 - 2003
RUSSIAN LANGUAGE, DIPLOMA
Defense Language Institute, Presidio of Monterey, CA
2001 - 2002
INTELLIGENCE COLLECTION, DIPLOMA
U.S. Army Intelligence Center, Ft. Huachuca, AZ
1997 - 2001
BACHELOR OF ARTS, PSYCHOLOGY
University of Colorado Boulder
RECOGNITIONS
Achievements & Awards
Throughout my experiences, I’ve had the honor of being recognized with various awards and accolades.
Take a look below to learn more about some of my achievements, and contact me directly with any questions.
The Meritorious Service Medal
Army Commendation Medal (awarded twice)
Army Achievement Medal (awarded twice)
Iraq Campaign Service Medals
Held TS/SCI clearance
Russian Linguist
Holman Partner of the Quarter Q4 2021
Nominee, CU Employee of the Year
University of Colorado Shared Practices Award (CUSP)
University of Colorado Boulder Energy Star Award
Lean Six Sigma Green Belt
Certificate in Customer Satisfaction Index (CSI) training
"Do not take the easy way out. Do not give up based on instinct. Take the step. Step aggressively toward your fear."
